The human side of risk, made measurable.
Behind every incident, breach or near miss are decisions made by people. Behaviourally Informed helps financial institutions understand the human drivers behind risk outcomes, and turns them into insight leadership can track and act on.
Start a conversationPractitioner experience, grounded in behavioural science.
Policies and controls only work as well as the behaviours around them. The work starts with how decisions actually get made, then builds evidence that boards, risk committees and regulators can rely on.
Identify the behavioural and cultural drivers sitting underneath incidents, breaches and near misses.
Design practical indicators that link culture to people, process, systems and external-event risk.
Build monitoring and interventions that fit how the business runs, so insight leads to change.
How I can help
Behavioural non-financial risk
Bringing behavioural science into operational and other non-financial risk management, from root-cause analysis to control design.
Risk culture diagnostics
Independent assessment of risk culture across a business, function or region, combining data, interviews and behavioural analysis.
Culture monitoring frameworks
Metrics and reporting that give leadership an ongoing, evidence-based view of risk culture rather than a once-a-year snapshot.
Fractional leadership support
Senior non-financial risk and risk culture leadership on a part-time or interim basis, for teams that need experienced capability without a full-time hire.
Advisory & board briefings
Senior-level advice and briefings on emerging themes, including how AI is reshaping risk culture in financial services.
From inside the first and second line.
Behaviourally Informed is led by Kate Miller, a senior risk professional with more than twenty years' experience across major global banks in APAC and EMEA.
Kate specialises in non-financial risk, culture diagnostics and behavioural science. She is certified by the Global Association of Applied Behavioural Scientists (GAABS), and brings a practitioner's view of what works inside large, complex organisations.
- Experience
- Standard Bank, ICBC Standard Bank, Standard Chartered, Citi
- Specialisms
- Non-financial risk, risk culture, behavioural science
- Accreditation
- GAABS certified, Global Association of Applied Behavioural Scientists
- Regions
- APAC and EMEA
- Based in
- Melbourne, Australia
Let's talk about your risk culture.
Whether you need a diagnostic, a monitoring framework or a second opinion, I'd be glad to hear what you're working on.
hello@behaviourallyinformed.com